Quick answers about ordering, delivery, returns and sizes. If your question is not here, email admin@snugandsprout.com.
What does Snug & Sprout sell?
Children’s clothes and caps for boys and girls, and women’s everyday essentials such as bras and underwear. Every product page lists the sizes, colours, fabric, care and measurement details we have.
How do I pay?
By cash on delivery: you pay when your parcel arrives. We never ask for card details on the website.
Do you deliver all over Pakistan?
Yes. We deliver to customers throughout Pakistan.
How much does delivery cost?
Delivery is charged separately from your order total, at our discounted courier rate, which is lower than the standard courier fee for the same parcel. The charge depends on your location, the parcel weight and the courier service for your city. See Delivery information.
How long does delivery take?
It depends on your city, product availability and the courier service. We share tracking information after dispatch.
How do I confirm my order?
After you place an order, you receive an email with your private order link, and we send a WhatsApp message to the mobile number you gave at checkout. Tap Confirm Order in that message to confirm it. We may also contact you to check your address or a size.
Can I cancel my order?
Yes, before we start packing it. Tap Cancel Order in our WhatsApp message, or email admin@snugandsprout.com with your order number. If your order is already being packed or is on its way, email us and we will help.
Can I return or exchange an item?
Yes. Unused and unwashed items can be returned or exchanged within 14 days of delivery, for any reason, including underwear and bras. Items need their original tags. Please email us before sending anything back. See Returns & exchanges.
Who pays for return delivery?
If we made a mistake (a damaged, defective, wrong or missing item), we pay the return and replacement delivery charges. For size or preference returns and exchanges, the customer pays them.
How do refunds work?
We refund approved returns after we receive and check the item, by a method we agree with you, such as a bank transfer or mobile wallet. Original delivery charges are not refundable unless the item was damaged, defective or incorrect because of our mistake.
How do I choose the right size?
Check the size and measurement details on the product page and our size guide. Our products come from different suppliers, so sizes can vary between styles. Between two sizes, choose the larger one for growing room, or email us before you order and we will help you choose.
How can I track my order?
We share tracking information after dispatch. The private order link in your order confirmation email also shows your order’s progress.
How can I contact you?
Email admin@snugandsprout.com, or use the contact form on our home page, and include your order number if you have one. Our WhatsApp number only sends order confirmations, so we cannot reply to messages there.
Is my information safe?
We use your details to process, deliver and support your order, and we never sell customer personal information. Keep your private order link to yourself, because anyone with it can see your order. See our Privacy policy.